Your privacy matters to us. This Privacy Policy explains how 23superph collects, uses, stores, and protects your personal information in accordance with Philippine law.
23superph fully complies with the Philippine Data Privacy Act of 2012 (RA 10173) and the regulations of the National Privacy Commission (NPC).
All personal and financial data transmitted to and from 23superph is protected using SSL/TLS encryption — the same standard used by Philippine banks.
23superph does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data stays with us.
You have the right to access, correct, and request deletion of your personal data held by 23superph, in line with your rights under the DPA 2012.
We only collect data that is necessary for operating your 23superph account, processing transactions, and complying with PAGCOR regulatory requirements.
As a PAGCOR-regulated platform, 23superph is required to conduct KYC verification and maintain records in accordance with anti-money laundering regulations.
23superph ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of all users ("you," "Player," or "User") who access and use the 23superph online casino and sports betting platform at 23superph.one and all associated services (collectively, the "Services").
This Privacy Policy describes how 23superph collects, uses, stores, shares, and protects your personal information. It applies to all personal data processed in connection with your use of the 23superph platform, whether you are a registered player, a visitor to our website, or a person who contacts our support team.
This Privacy Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). It is also consistent with the data protection requirements imposed on PAGCOR-regulated gaming operators.
✅ By registering an account or using the 23superph platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
23superph collects personal data that is necessary, adequate, and not excessive in relation to the purposes for which it is collected. The categories of personal data we collect include:
📌 Note: 23superph does not collect sensitive personal information (as defined under the DPA 2012) beyond what is strictly required for identity verification and regulatory compliance purposes.
23superph uses your personal data only for the purposes for which it was collected. The table below summarises the primary purposes for which we process your data:
| Purpose | Data Used |
|---|---|
| Account registration & management | Registration data, identity data |
| Age & identity verification (KYC) | KYC documents, date of birth, facial image |
| Processing deposits & withdrawals | Financial & transaction data, payment method details |
| Providing gaming services | Gaming activity data, account data |
| Fraud prevention & AML compliance | All categories, as required by PAGCOR regulations |
| Responsible gaming monitoring | Gaming activity data, responsible gaming tool usage |
| Customer support | Communications data, account data |
| Platform security & technical operations | Technical & device data |
| Marketing & promotions (with consent) | Registration data, gaming preferences |
| Legal & regulatory compliance | All categories, as required by applicable law |
23superph will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise permitted by applicable law.
Under the Data Privacy Act of 2012, 23superph processes your personal data on the following legal bases:
23superph does not sell, rent, or trade your personal data to third parties. We may share your personal data only in the following limited circumstances:
We engage trusted third-party service providers to assist in operating the 23superph platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, and customer support platforms. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.
23superph is required by law to disclose certain personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities upon lawful request or as required by applicable regulations.
In the event of a merger, acquisition, or sale of all or substantially all of the assets of 23superph, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.
✅ In all cases of data sharing, 23superph ensures that appropriate data protection safeguards are in place and that sharing is limited to what is strictly necessary for the stated purpose.
23superph uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit our website. We use the following types of cookies:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 23superph platform.
23superph retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Specific retention periods include:
Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in accordance with our data disposal procedures.
23superph implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 23superph will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the DPA 2012 and NPC Circular No. 16-03.
💡 Your role in security: You are responsible for keeping your 23superph login credentials confidential. Never share your password with anyone, including 23superph staff. Our team will never ask for your password.
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 23superph:
To exercise any of these rights, please contact our Data Protection Officer via the 23superph live chat support or by email at [email protected]. We will respond to your request within the timeframes prescribed by the DPA 2012.
The 23superph platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR regulations governing online casino and sports betting services in the Philippines. 23superph does not knowingly collect personal data from individuals under the age of 21.
If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the 23superph platform, please contact our support team immediately via live chat.
🔞 Age Verification: 23superph conducts mandatory age verification on all accounts as part of our KYC process. Providing false information about your age is a serious violation of our Terms & Conditions and may result in account closure and forfeiture of funds.
23superph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or PAGCOR regulatory requirements. Any material changes to this Policy will be communicated to registered players via a notice on the 23superph platform or by email to the address registered on your account.
The "Last Updated" date at the top of this Privacy Policy indicates when the most recent changes were made. We encourage you to review this Policy periodically to stay informed about how 23superph protects your personal data. Your continued use of the platform following the posting of changes constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 23superph, please contact our Data Protection Officer through any of the following channels:
If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.
📬 We take all privacy concerns seriously and aim to resolve complaints promptly and fairly. Our Data Protection Officer will acknowledge your request within three (3) business days and provide a full response within fifteen (15) business days, in line with NPC guidelines.
23superph is strictly for players aged 21 years and above. If gaming stops being fun, please visit our Responsible Gaming page for self-exclusion tools and support resources. Play responsibly.
Your data is safe with us. Join over 500,000 Filipino players who trust 23superph for a secure, fair, and exciting gaming experience — fully backed by PAGCOR regulation and Philippine data privacy law.
🔞 21+ only. Please gamble responsibly. PAGCOR regulated.